Shipping & Delivery
Our Shipping Policy
At Sweetopiaa, we understand that timely and careful delivery is just as important as the quality of our baked creations. Our shipping and delivery policy is designed to ensure your delicious treats arrive in perfect condition for your special occasions.
Please review the information below to understand our delivery areas, timeframes, and special considerations for our perishable products.
Delivery Areas
We currently offer delivery to the following areas:
- South Delhi
- Central Delhi
- Gurgaon/Gurugram
- Noida
Delivery to areas outside these zones may be available for an additional fee. Please contact us directly to inquire about delivery to your specific location.
Delivery Timeframes
We schedule deliveries within the following timeframes:
- Regular Delivery Hours: 10:00 AM to 7:00 PM, seven days a week
- Order Lead Time: We require a minimum of 48 hours advance notice for most standard orders
- Custom and Special Orders: Custom cakes and large orders require 3-5 days advance notice
- Same-day Delivery: Limited same-day delivery may be available for select items, subject to availability and an additional express fee
When placing your order, you can select a preferred delivery date and time window. We will do our best to accommodate your request and will confirm the delivery schedule when your order is confirmed.
Delivery Fees
Our delivery fees are calculated based on the delivery location and order value:
- Orders above ₹1500 within South Delhi: Free delivery
- Orders below ₹1500 within South Delhi: ₹150 delivery fee
- Central Delhi: ₹200 delivery fee
- Gurgaon/Gurugram and Noida: ₹250-350 delivery fee (depending on specific location)
- Express/same-day delivery: Additional ₹200 fee (subject to availability)
The exact delivery fee will be calculated and displayed at checkout before you complete your purchase.
Special Handling Considerations
As our products are freshly baked and often delicate, please keep the following in mind:
- Our baked goods are delivered in temperature-controlled packaging whenever possible, but should be refrigerated promptly upon receipt
- Cake deliveries require someone to be present at the delivery location to receive the order
- For multi-tier cakes and wedding cakes, we may provide on-site assembly to ensure perfect presentation (additional fees may apply)
- During extreme weather conditions (excessive heat, monsoons), we may recommend pickup or adjusted delivery times to ensure product quality
Pickup Options
If you prefer to pick up your order directly:
- Pickup is available at our location in South Delhi
- Pickup hours: 10:00 AM to 7:00 PM, seven days a week
- We recommend pre-ordering with at least 48 hours notice even for pickup orders
- Your order will be carefully packaged for safe transport
- We can provide guidance on proper handling and storage upon pickup
For large orders, wedding cakes, or special events, please contact us directly to discuss the best delivery or pickup arrangements.
CONTACT US
Better yet, see us in person!
We love our customers, so feel free to visit during our business hours- 10:00 am- 6:00 pm.
(Sundays closed)
Get in Touch
Sweetopiaa
Sector 46- Sweetopiaa, B-234, Gulmohar Avenue, sector-46, Noida, Gautam Buddha nagar, Uttar Pradesh-201303